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Crisis Response Program

Crisis response volunteers provide additional support to our full-time crisis counsellors in providing emotional support, practical assistance, information, and referrals to victims in the immediate aftermath of a crime or tragic circumstances. They also assist with on-scene support.

On-Call Crisis Responders serve remotely from their place of residence and are on call to respond to requests for telephone or on-scene support.


In-office Crisis Responders provide telephone support in-office or in person on-scene, assisting our counsellors at one of two office locations.


Dual Crisis Responders serve in a combination of the above roles.


On-Call Crisis Response:

Weekdays: 11:00 pm – 7:00 am

Weekends:  4:00 pm -11:00 pm and 11:00 pm to 7:00 am


In-Office Crisis Response:

Weekdays: 8:30 am - 12:30 pm   12:30 pm – 4:30 pm         5:00 pm – 9:00 pm

Weekends: 9:00 am - 1:00 pm      1:00 pm – 5:00 pm         5:00 pm – 9:00 pm *Limited openings.  


To Be Eligible to Apply:

​1.  Must be a minimum of 18 years of age.

2. Live within the region of Peel.

3. Have access to a reliable vehicle and have a valid driver's license

4.  Must be able to perform the duties of the position.

5.  Must be able to commit to one full year of active service following successful training outcomes.

6.  Commit to attend and successfully complete a comprehensive training program.

7.  Must be able to successfully complete a full Peel Regional Police background check.


Competencies required:  Must be socially and conversationally proficient, able to easily establish rapport with others, convey empathy and validate. Additionally, active listening skills are a vital component as are critical thinking skills, an ability to assess needs and prioritize, be adaptable, self-reflective, and engage in the learning process; possess the ability to remain grounded in an intense and fast paced environment.  

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"Being part of this organization means giving back to the community as well as personal growth and professional development. At times, the callers simply want a person to listen to them and acknowledge their presence. Having the time to assist those in crisis takes specific training and extensive skills which are all obtained though in-house training and shadowing."
-Suba R, Bail Court/Crisis Response
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